Refund and Returns Policy

At Leo Arts Craft, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, please review our Refund and Returns Policy below to understand how we handle cancellations, refunds, and returns.

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1. Order Cancellation

You may cancel your order within 48 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation, please contact our customer support team immediately at info@hskcreation.com.

Once an order has been processed or shipped, it cannot be canceled. However, you may return the product in accordance with our Return & Exchange Policy.

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2. Refunds

Refunds are processed according to the following guidelines:

Eligibility for Refunds:
A refund will be issued if:

• Your order is canceled within the eligible cancellation period, or
• The product is returned under the conditions specified in our Return & Exchange Policy (for example, if the product is defective, damaged, or not as described).

Refund Process:
Once your return is received, inspected, and approved, the refund will be issued to the original payment method used during checkout. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items:
The following items are not eligible for refunds:

• Items marked as Final Sale
• Items that have been used, washed, or altered
• Customized or personalized products

Refund Timeframe:
Refunds are generally processed within 7–10 business days after the returned item is received and inspected. Additional time may be required by your bank or payment provider to reflect the refund in your account.

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3. Returns & Exchanges

If you are not satisfied with your purchase and wish to return or exchange an item, the following conditions apply:

• Return Window: Returns must be initiated within 3 days from the date of delivery.
• Condition of Items: Items must be unused, unwashed, undamaged, and returned with all original tags and packaging intact.
• Exchanges: If you wish to exchange an item for a different size or color, please contact us to confirm availability. Exchanges will be processed subject to stock availability.

If you receive a defective or incorrect item, please contact us immediately. We will arrange a return and provide a replacement or full refund.

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4. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Email our customer support team at info@hskcreation.com within the return window to initiate the return.
2. Return Authorization: You will receive return authorization details and instructions.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.
4. Inspection & Refund: Once the item is received and inspected, we will process your refund or exchange accordingly.

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5. Shipping Fees

Shipping charges are non-refundable, except in cases where the return is due to an error on our part (such as incorrect or defective items).

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6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@hskcreation.com with your order details and clear photos of the issue. We will guide you through the return process and arrange a replacement or full refund.

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7. Exemptions

The following items are not eligible for returns or refunds:

• Customized or personalized items
• Gift cards
• Items purchased during sales or clearance events (unless otherwise stated)

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8. Changes to This Policy

HSK CREATION reserves the right to modify or update this Refund and Returns Policy at any time. Please review this page periodically for any changes.